Frequently Asked Questions (FAQ)
About Orders
Q: What should I do if I haven't received my package?
A: If you have the tracking number, you can check it on our order tracking page. If not, please contact our customer service at type189111498@gmail.com, and we will get back to you as soon as possible.
Q: How do I pay for my order?
A: Our website supports various payment methods, such as VISA, Mastercard, American Express, Apple Pay, and Google Pay. PayPal is also available.
Q: Is your website secure?
A: You can rest assured that shopping on our online store is safe. We use the latest security systems and encryption software to ensure the security of your personal details (such as name, address, and bank details).
Q: What should I do if I receive the wrong or damaged product?
A: We are deeply sorry to learn that you have received the wrong or damaged product. Please contact us as soon as possible at type189111498@gmail.com. Please include your order number, the name/product code of the item you should have received, and any further details in the email. We will contact you within 3 business days to resolve your issue.
Q: Can I modify my order details?
A: Once you place an order, you cannot modify any details. Our warehouse team will receive your order directly and begin processing it.
About Shipping
Q: What shipping methods can I choose?
A: We only offer SF Express shipping. Free local shipping is available for orders over 300 RMB; otherwise, a 30 RMB shipping fee applies.
Q: What other areas do you ship to?
A: We only ship to the following areas: Hong Kong, Macau, and Taiwan.
Q: How long does shipping usually take?
A: You will usually receive your product within 2-6 business days after placing your order.
About Returns and Exchanges
Q: Do you offer return and exchange services?
A: Items must be returned within 14 days of receipt.
Items must be in perfect condition.
Items must have all tags and be in their original packaging.
Items must be returned to our returns center.
Q: Will you refund the shipping cost?
A: We're sorry, we do not offer free returns. Any return shipping costs will be borne by you. Q: What should I do if I receive the wrong or damaged product?
A: We are deeply sorry to learn that you received a damaged product. Please contact us within 14 days of your purchase at type189111498@gmail.com, along with a picture of the faulty product. We will then contact you to resolve the issue.
Q: How long does the processing time usually take?
A: We will process your return as quickly as possible, but sometimes it may take up to 14 days to process your refund after you return the item to us. If you have not received your refund 14 days after returning the item, please contact us immediately at type189111498@gmail.com, providing proof of postage from your return receipt. We will then investigate further.